Client FAQs
Here to help – before, during and after the shift.
General
What services does Alseasons provide?
We supply experienced hospitality staff across all major sectors, including events, aged care, education, corporate, and healthcare. From chefs and waitstaff to kitchenhands and cleaners, our people are briefed, reliable, and ready to work.
How long has Alseasons been operating?
Alseasons has been trusted by Australian businesses since 1976, with decades of proven success in hospitality staffing.
What hours are Alseasons open?
Alseasons' office is open Monday to Friday 7.00am to 6.00pm
Saturdays from 9.00am to 12.00noon.
Call us 9324 4644 or 0409 779 619 on Saturday (9.00am to 12.00pm)
What makes Alseasons different?
We focus on outcomes, not just rosters. We take time to understand your environment, your pressures, and your expectations — and deliver the right people, at the right time, every time.
Booking & Staffing
How do I make a booking?
Call our office on (02) 9324 4644, email info@alseasons.com.au or submit a request through our website. We respond quickly and confirm your booking promptly.
How much notice do you need for a booking?
We can often fill bookings with very little notice, including same-day requests. The more lead time you provide, the more specific we can be with our match.
Can I request the same staff again?
Absolutely. We track performance and preferences, and wherever possible, we'll send back familiar, high-performing team members.
Onboarding New Clients
I'm a new client – what's the process?
We'll have a quick conversation to understand your environment, volume, and requirements. Once you're set up, you can start booking immediately.
Do you offer site walkthroughs or consultations?
Yes. Our team is happy to visit your venue to better understand layout, workflow, and service standards — especially for ongoing or complex needs.
How do you match staff to our setting?
We consider experience, role suitability, client feedback, and your preferences. We don't just fill the job — we make sure the person fits.
Quality & Support
Are Alseasons staff qualified?
Yes. All staff are reference-checked, vetted, and appropriately certified. Chefs are trade-qualified, bar staff hold RSA, and compliance checks (police, WWCC, etc.) are completed based on industry requirements.
What happens if I have an issue with a staff member?
Please contact us immediately. We take feedback seriously and will follow up to resolve any concerns quickly and professionally.
Billing & Contracts
How are your services billed?
You'll receive a weekly invoice based on the hours worked. All rates are confirmed in advance and aligned with relevant industry Awards and agreements. (This excludes prepaid accounts, which are billed differently.)
When will I receive my invoice?
Invoices are sent weekly with a breakdown of shifts, dates, and roles. If you require a custom format, just let us know.
Do you charge cancellation fees?
Cancellation fees may apply if the shift is cancelled after a specific cut-off period, depending on the award and staff preparation.